Big Box Strikes Again

We’ve heard plenty of horror stories from customers who’ve had problems when going to Big Box retailers to get their computer repaired. Here are a few of their stories.

• A lady got a quote of $500 replace the screen in her laptop and was told it would take a month or two to get it back because they would have to send it off to be done. We charged a little over $200 and she had it back in two days.
• One gentleman took his laptop in for repair and it sat there for over a month with no word from their store. When he called to find out why, it hadn’t even been diagnosed. Needless to say, he brought it to us and had it back the next  day, repaired.
• Another customer bought security software, on their recommendation, to keep hackers out of their laptop that locked its hard drive. This was actually a rent-to-own unit still owned by us, which, of course, he then turned back in to us without paying the bill. Contacting tech support for the software, we were told that the drive was, indeed locked and permanently rendered useless. It took a new hard drive to get the laptop working again.
• Still another customer was convinced to buy a new computer because they told him his old one wasn’t worth the cost of repairing. When he brought it to us to transfer files to the new computer, we did our System Optimization on the old one for $60 and had it working better than new. Now he has 2 working computers and buyer’s remorse over the money he didn’t have to spend on the new computer he didn’t need from Big Box. At least he’s happy with our service.

These all go to show that a computer owner’s best bet is to keep it local when looking for repair service. With a Big Box retailer you may get a knowledgeable service technician, or you may not.

Our technicians fix computers all day. We aren’t a volume retail giant with a sales quota to meet on new PC’s. We don’t have a script to follow, or another facility we ship repairs off to. We diagnose computer problems ourselves and repair them here in our shop. This isn’t a job we work around a class schedule. We live, eat and breathe this every day.

We’re your local computer shop and IT services provider, we won’t sell you something you don’t need, we provide fast and friendly service, and look forward to seeing you.